Refund and Returns Policy

Last Updated: [11/09/2026]

This Return Policy explains the conditions under which KINGSON TV accepts product returns.

1. Return Window

You may request a return within 7 days of delivery. 

2. Conditions for Return

To be eligible for a return, the product must be:

  • Unused, unworn, and unwashed (as applicable to the product category)
  • In its original packaging, with all accessories, manuals, warranty cards, and tags intact
  • Accompanied by the original invoice or proof of purchase
  • Free of physical damage not present at the time of delivery

3. Reasons Eligible for Return

  • Product is defective, damaged, or malfunctioning on arrival
  • Product received is different from what was ordered (wrong item, size, color, model)
  • Product does not match the description on the website

4. Items Not Eligible for Return

  • Products explicitly marked “non-returnable” on the product page
  • Products with tampered, missing, or damaged serial numbers/warranty seals
  • Products damaged due to misuse, unauthorized repair, or normal wear and tear after delivery
  • Consumables or items that cannot be resold for hygiene/safety reasons, where applicable

5. How to Initiate a Return

  1. Contact us within the return window via email or phone with your order number, product details, and reason for return.
  2. Share photos/videos of the product if requested, especially for damage or defect claims.
  3. Once approved, we will arrange a pickup or share return shipping instructions.

Email: info@kingsontv.com Phone/WhatsApp: +91 8881004849

6. Inspection and Approval

Returned products are inspected upon receipt. If the product meets our return conditions, the return will be approved and a refund or replacement will be processed per our Refund & Return Policy. If the product does not meet the conditions, it may be sent back to you, and no refund will be issued.

7. Exchange in Lieu of Return

Where available, you may opt for an exchange (e.g., different size/color/model) instead of a refund, subject to stock availability and any applicable price difference.

8. Contact Us

KINGSON TV Address: H-18, Garhwali Mohalla, Near Hanuman Mandir, Laxmi Nagar, Delhi, India – 110092 Email: info@kingsontv.com Phone: +91 8881004849

Refund & Return Policy

Last Updated: [11/09/2026]

At KINGSON TV, customer satisfaction is important to us. This policy explains how returns, replacements and refunds are handled.

1. Return Eligibility

You may request a return or replacement if:

  • The product received is damaged, defective, or not as described.
  • You received the wrong item.
  • The product is unused, unopened, and in its original packaging with all accessories, tags, and invoice.

Return window: Requests must be raised within 7 days of delivery.

2. Non-Returnable Items

The following are generally not eligible for return unless defective on arrival:

  • Products marked as non-returnable on the product page
  • Items with tampered or missing serial numbers/warranty seals
  • Products damaged due to misuse after delivery

3. How to Request a Return

To initiate a return, replacement, or refund request:

  1. Contact us within the return window via email or phone with your order number and reason for return.
  2. Our team will review the request and may ask for photos/videos of the product.
  3. Once approved, we will arrange pickup or provide instructions for return shipping.

Email: info@kingsontv.com Phone/WhatsApp: +91 8881004849

4. Refunds

  • Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds are processed to the original payment method within 7–15 business days from the date of approval.
  • Shipping charges (if any) are non-refundable unless the return is due to our error (wrong/defective item).

5. Replacements

Where a replacement is preferred over a refund and stock is available, we will arrange for a replacement to be shipped after the returned item is received and verified.

6. Cancellations

Orders may be cancelled before dispatch by contacting us at info@kingsontv.com or +91 8881004849. Orders already shipped cannot be cancelled but may be eligible for return per this policy once delivered.

7. Damaged or Defective Items

If a product arrives damaged or defective, please contact us within 7 days of delivery with photos/videos of the product and packaging so we can process a replacement or refund promptly.

8. Contact Us

KINGSON TV Address: H-18, Garhwali Mohalla, Near Hanuman Mandir, Laxmi Nagar, Delhi, India – 110092 Email: info@kingsontv.com Phone: +91 8881004849

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