Last Updated: September 9, 2026

At KINGSON TV, customer satisfaction is our priority. This policy explains how returns, replacements, and refunds are handled.

1. Return Window

You may request a return within 10 days of delivery.

2. Return Eligibility

You may request a return or replacement if:

• The product received is damaged, defective, or not as described
• You received the wrong item (wrong size, color, or model)
• The product is unused, unopened, and in its original packaging with all accessories, tags, manuals, warranty cards, and invoice intact

3. Items Not Eligible for Return

The following are not eligible for return, unless the product is defective on arrival:

• Products explicitly marked “Non-Returnable” on the product page
• Items with tampered, missing, or damaged serial numbers/warranty seals
• Products damaged due to misuse, unauthorized repair, or normal wear and tear after delivery
• Consumables or items that cannot be resold for hygiene/safety reasons

4. How to Request a Return

1. Contact us within the return window with your order number, product details, and reason for return
2. Share photos/videos of the product if requested (especially for damage or defect claims)
3. Once approved, we will arrange a pickup or share return shipping instructions

📧 Email: info@kingsontv.com
📞 Phone/WhatsApp: +91 8881004849

5. Inspection and Approval

Returned products are inspected upon receipt. If the product meets our return conditions, a refund or replacement will be processed. If it does not meet the conditions, the product will be sent back to you and no refund will be issued.

6. Refunds

• Approved refunds are processed to the original payment method within 7–15 business days from the date of approval
• Shipping charges are non-refundable, unless the return is due to our error (wrong or defective item)

7. Replacements / Exchange

Where available, you may opt for a replacement or exchange (different size/color/model) instead of a refund, subject to stock availability and any applicable price difference.

8. Cancellations

• Orders may be cancelled before dispatch by contacting us
• Orders already shipped cannot be cancelled, but may be eligible for return per this policy once delivered

9. Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 7 days of delivery with photos/videos of the product and packaging so we can process a replacement or refund promptly.

10. Contact Us

KINGSON TV
Address: H-18, Garhwali Mohalla, Near Hanuman Mandir, Laxmi Nagar, Delhi, India – 110092
Email: info@kingsontv.com
Phone/WhatsApp: +91 8881004849